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FAQs

What materials is Louise Estelle Jewellery made of?

How do I care for my LE Jewellery?

Returns and Refund Policy

 

What materials is Louise Estelle Jewelry made of?

They are made with sterling silver, 14kt gold or rose gold filled, 24kt gold or rose gold plated over sterling silver and hand-selected semi-precious gemstones.

They have no nickel and are hypoallergenic. It will not tarnish or discolor your skin.

How do I care for my LE Jewelry?

Remove if showering, swimming or heavy perspiration.

 

Remove during household chores: Substances with additional sulfur like household cleaners, chlorinated water, perspiration, and rubber will accelerate corrosion and tarnish. It’s a good idea to remove your Louise Estelle completely before cleaning.

Put your jewelry on last: For generations, women have been putting their jewelry on last and that’s for good reason! Lotions, makeups, hair spray and perfumes will accelerate tarnishing.

 

Returns and Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, has damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Louise@louiseestelle.com.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Louise@louiseestelle.com and send your item to: #24-565 Bernard Ave, Kelowna British Columbia CA V1Y8R2.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

Shipping
To return your product, you should mail your product to: #24-565 Bernard Ave, Kelowna British Columbia CA V1Y8R2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.